Workforce Scheduling and Travel Coordination Specialist

Workforce Scheduling and Travel Coordination Specialist (Operations Planning Specialist)

Location: Dallas, TX (Hybrid work location Dallas / Remote)

Catapult Health (Dallas, TX) is in the business of empowering individuals to improve their health.  We do this through next generation worksite preventative health checkups.  Everyone on our team plays a critical part in delivering upon our mission.  Our Operations Planning Specialist role is front and center!  They work day in and day out with our staff to coordinate travel and shifts.  In addition, they handle opening NP appointments for our patients. Sounds easy, right? But once you consider a typical day at Catapult Health involves hosting upwards of 10-20 clinics (at the employer worksite), a thousand patient consultations per day and managing the scheduling and travel for our staff of over 150 employees, you can see why our Operations Planning Specialist role is kind of a big deal - - We would not be successful in hosting our clinics and consultations without them!

• Embrace and share our customer centric mindset through daily interactions with our employees and clients.  You are our direct line to the front line!  Be known as a positive change agent and creative problem solver as it relates to scheduling our clinics and team.
• Plan and staff team members on clinics to execute a flawless event for patients at every client location.
• Book and coordinate field team travel through the company travel booking tool to ensure we have the right people at the right time in the right location!
• Manage utilization of team members to positively impact gross margin while balancing the level of service to internal and external customers.
• Add Patient appointments into our scheduling system, as assigned.
• Timecard and expense approvals for Field Team and NPs, as assigned.
• Communicate and collaborate to share staff resources and best practices throughout the organization.
• Exhibit strong organizational, interpersonal, and communication skills (written and verbal) in every interaction!
• Recommend client event dates and timeframes to best utilize our team members and resources.
• Be approachable and resourceful! In-person and electronic day to day interaction and communication with the Client Success team, Human Resources team, Supply Chain team, Operations team, Nurse Practitioners and Field teams are critical to our success.  If we have a team here at Catapult Health – you will be working with them.
• Hold down the fort by participating in a scheduled rotational “on-call” emergency travel line providing after hours and weekend support, as needed. As we move into our popular season, on-call status will be more frequent, sometimes requiring multiple team members support.

• 1+ year(s) of experience handling extremely detail oriented workforce scheduling, travel, event coordination, etc.. in a high-volume capacity. You could have experience in staffing, logistics, operations, events, etc!
• Strong attention to detail, ability to multitask, and willingness to help are critical to the success of this position.
• Strong sense of urgency / drive to be resourceful and excel.
• Natural ability to see from different perspectives and balance the business and people side of the situation.
• Naturally approachable and level-headed in stressful situations.
• Our Operations Planning team participates in our Presence with Purpose program and as a result is required to work in our Dallas office every Monday, Tuesday, and Wednesday. Thursday's and Friday's are primarily remote; however, occasional in-office attendance on these days may be necessary.
• Normal Work Schedule is: Monday - Friday 9:00am - 5:30pm, in addition to rotational “on-call” emergency travel line coverage providing after hours and weekend support, as needed. As we move into our popular season, on-call status will be more frequent, sometimes requiring multiple team members support.
• Physical Requirements include: 

  • Sitting: Ability to sit at a desk or workstation for extended periods, often several hours at a time.

  • Keyboarding: Frequent use of hands and fingers for typing and data entry, requiring fine motor skills and manual dexterity.

  • Vision: Sufficient near vision for reading from a computer monitor and documents, with close vision requirements due to detailed work.

  • Hearing and Speaking: Ability to hear and communicate, sometimes required for phone-based communication or team collaboration.

  • Repetitive Motion: Ability to engage in repetitive tasks, primarily data entry using a keyboard.

  • Mobility: Some positions may require occasional standing, walking, reaching, or stooping within the office environment.

  • Manual Dexterity: Fine and gross motor manipulation for handling documents, operating a mouse, or using office equipment, oftentimes exceeding 8 hours per day.

Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

• Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
• Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
• Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
• Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
• Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
• Competitive compensation with annual merit increases
• Medical, Dental, and Vision plan(s) available through BCBS (premiums shared between team member and Catapult Health with a substantial portion of coverage paid by Catapult Health)
• HSA and Dependent Care FSA accounts
• Short-Term Disability and Basic Life Insurance (premiums employer paid)
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• Voluntary Long-Term Disability and Supplemental Life Insurance programs
• PTO, holidays, and floating holidays (including a Celebrate You Day!) to support each team member’s diverse needs and interests.
• 401(k) match
• Pet insurance
• Hybrid work location program – although you may find that you prefer to be in the office. We have an incredibly cool workspace with electric height-adjustable desks and executive chairs. We also have great shared spaces, breakrooms and even an outdoor patio where we enjoy collaboration and team building, as well as the occasional margarita!
• Book Club
• Birthday and Work Anniversary announcements

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..