Operations Support Specialist 5:30am - 2:00pm

Title: Operations Support Specialist

SHIFT: 5:30am - 2:00pm Monday through Friday

Location: Dallas, TX (Addison area - in office only)

The Operations Support Specialist role is a pivotal position at Catapult, responsible for ensuring smooth and efficient operation of both onsite and virtual clinics taking place daily. THE HOURS FOR THIS ROLE ARE normally 5:30AM - 2:00PM Monday through Friday and the position requires onsite work at our Dallas office in the Addison area. There are days (sometimes several per week) where an earlier start time will be required, due to onsite clinic activity.

This role requires a blend of customer support, technical proficiency, extreme dependability and a keen eye for detail to provide seamless assistance to patients, clinic staff and site contacts.

• Monitor the daily onsite clinic slack channel and virtual clinic dashboard to address patient and clinic support needs promptly.
• Utilize equipment manuals and team resources to troubleshoot equipment error codes as needed, ensuring clinic equipment functions optimally.
• Track clinic supply and equipment shipped and confirm receipt with site contacts.
• Work with Onsite Team and Site Contacts from the client when equipment and supply shipments need to be located.
• Connect Nurse Practitioners with high-risk patients at onsite clinics.
• Approve onsite clinic patients’ eligibility using information provided by onsite team leads and records in Salesforce, contributing to efficient patient management.
• Post virtual clinic patients for nurse practitioners to pickup by phone, as needed, ensuring smooth clinic operations.
• Reach out to available nurse practitioners when there are patients in virtual clinic queue experiencing high wait times.
• Correct and update demographic information in patient charts as needed.
• Assist with eligibility checks for patients requesting home kits and onsite checkup appointments.

• Dependable and reliable to maintain an exceptional attendance record; coming to work on time and understanding the impact missing work or coming in late will have on the business as well as co-workers.
• Excellent written and verbal communication and customer service skills required for internal and external communication.
• A self-motivated & self-disciplined individual with a sense of urgency.
• Quick learner with a capacity to understand how a similar situation might exist and be resolved with a similar solution.
• Strong emotional intelligence.
• Flexible schedule to begin a shift earlier than 5:30am, as needed based upon the clinics scheduled.
• Previous dispatch and/or customer support experience, highly preferred.
• Basic computer proficiency, required.
• Familiarity with CRM software (Salesforce) and dashboards is a plus.
• Healthcare experience with an understanding of clinic operations and patient needs, is a plus.
• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.
• Ability and flexibility to adapt to change.
• Strong critical thinking and problem-solving skills.
• Ability to multitask and manage time effectively with strong follow-up skills.

Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

• Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
• Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
• Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
• Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
• Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
• Competitive compensation with annual merit increases
• Medical, Dental, and Vision plan(s) available through BCBS (premiums shared between team member and Catapult Health with a substantial portion of coverage paid by Catapult Health)
• HSA and Dependent Care FSA accounts
• Short-Term Disability and Basic Life Insurance (premiums employer paid)
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• Voluntary Long-Term Disability and Supplemental Life Insurance programs
• PTO, holidays, and floating holidays (including a Celebrate You Day!) to support each team member’s diverse needs and interests.
• 401(k) match
• Team building activities

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Catapult Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations, absent undue hardship. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR team at: hr@catapulthealth.com or 214-785-2200 (dial 5 for Human Resources).