Clinic Staff Coach

Clinic Staff Coach

Dallas, TX based

Location: Requires travel 3-5 days per week (could be anywhere in the US)

Catapult Health is in the business of empowering individuals to improve their health.  We do this through next generation worksite and home kit preventive health checkups. Everyone on our team plays a critical part in delivering upon our mission. To be specific, our Clinic Staff Coach is directly responsible for the coaching and mentorship of a group of Health Technicians and Team Leads working across the nation. In order to succeed, the Clinic Staff Coach is expected to travel upwards of 60% - 70%, often requiring multiple overnight trips, and 100% travel durin gour peak seasons. When the role does not require overnight travel, the team member will work in our Dallas, TX office (Addison area).

• Reporting to our Sr. Manager of Onsite Clinics, embrace and share our customer centric mindset through daily interactions with our team members and patients.
• Communicate the company standards for performance and motivate Health Technician’s & Team Lead’s to meet and exceed these established standards. Provide guidance and coaching to team members, and ensure accountability by addressing any situations where standards are not being met or protocols are not being followed.
• Maintain active roster of team members in assigned region.
• Communicate changes, feedback and reminders in person and electronically in a way that supports the team members and their future performance objectives.
• Perform the function of a Team Lead for onsite clinics betwwen 3-5 days per week.
• Observe team members onsite and through electronic interaction, complete documented site visits and competency assessments, and provide feedback and coaching to team members.
• Assist Operations Planning Team with short notice schedule changes.
• Lead new hire Health Technician and Team Lead training classes.
• Partner closely with HR and Sr. Manager Onsite Clinics to ensure consistent and equitable policy enforcement and program/process adherence.
• Deliver corrective action and provide performance improvement plans in a timely manner, in partnership with Sr. Manager of Onsite Clinics.
• Assist with payroll approvals and personnel paperwork, as needed.
• Interview Health Technician & Team Lead candidates; provide interview feedback and notes to HR and Sr. Manager Onsite Clinics.
• Ensure team is exceeding performance standards in the Team Lead and Health Technician roles, leading by example. 

• Natural ability to see from different perspectives and balance the business and people side of the situation.
• 3+ years of experience working in team-based wellness clinics, as a traveling phlebotomist or in similar roles
• 1+ year of experience managing a remote workforce in healthcare, preferred
• Demonstrated experience serving as a Team Lead or Supervisor, including providing coaching, mentorship, and guidance to team members to support their professional growth and ensure team success.
• Experience leading classroom style training programs, highly preferred.
• Independently motivated and disciplined
• Superior organizational skills
• Excellent verbal and written communication skills
• Problem-solving capability
• Naturally approachable and level-headed in stressful situations
• Proficiency in MS Office Products (Word, Excel and Outlook)
• Ability to work with confidential information with the utmost discretion
  
  

Additional Requirements:

• Must be available to travel between up to 100% of the time during peak seasons.  This position should also expect to travel 60%-70% of the time during most weeks of the year.  Many of the travel obligations will require back to back overnight stays.
• In order to administer clinics, handle day-today work tasks and lead training sessions, you will be asked to lift, twist, stand, sit, bend, squat, and reach for 8+ hours consistently throughout the day.
• Ability to lift, push and pull up to 40 pounds regularly to assist with set-up and take down of clinic as well as refreshing supplies and maintaining technology connectivity throughout the day.
• Requires reliable transportation for local clinics (those within a 100-mile radius of the Catapult Health office) and a clean driving record to operate our fleet vehicles and be eligible to rent a car on our corporate programs.
• Must be 21 years of age or older, to be able to be assigned a rental car under our company program. Also, must be eligible to rent a car through all major care rental agencies.
• Must have current and continued vehicle insurance at or above the level required for state in which the team member is licensed.

Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

• Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
• Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
• Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
• Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
• Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
• Competitive compensation with annual merit increases
• Medical, Dental, and Vision plan(s) available (premiums shared between team member and Catapult Health with a substantial portion of coverage paid by Catapult Health)
• HSA accounts for those participating in a HDHP Health Plan
• Short-Term Disability and Basic Life Insurance (premiums employer paid)
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• Voluntary Long-Term Disability and Supplemental Life Insurance programs
• PTO, holidays, and floating holidays (including a Celebrate You Day!) to support each team member’s diverse needs and interests.
• 401(k) match
• Pet insurance

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Catapult Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations, absent undue hardship. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR team at: hr@catapulthealth.com or 214-785-2200 (dial 5 for Human Resources).