Sr. Manager, Onsite Clinics

Catapult Health is in the business of empowering individuals to improve their health.  We do this through next generation worksite preventive health checkups.  Everyone on our team plays a critical part in delivering upon our mission.  To be specific, our Sr. Manager, Onsite Clinics is directly responsible for the performance and coaching of the Clinic Staff Manager’s. In order to succeed, the Sr. Manager, Onsite Clinics is expected to travel approximately 50% of the time, often requiring multiple overnight trips. When the role does not require overnight travel, the team member will work in our Dallas, TX office (Addison area).

• Embrace and share our customer centric mindset through daily interactions with our team members and patients.
  Manager a team of two Clinic Staff Manager’s who directly manage our Onsite Clinical team members (Health Technicians and Team Leads).
• Monitor and analyze KPIs and other measurable data to ensure alignment and achievement of organizational goals.
• Prepare regular performance reports and present actionable insights.
• Identify trends, variances, and areas for improvement based on KPI or other measurable data.
• Communicate the company standards for performance (KPIs and other data) to the onsite field team members.
• Coach and motivate our Clinic Staff Manager’s and their teams of Health Technicians & Team Leads to meet and exceed these established standards. Hold team members accountable as needed, when they are not meeting the standards.
• Establish and monitor connections with active onsite clinic team members to ensure our team is engaged and productive.
• Attend minimum of 6 onsite clinics per quarter to ensure adherence to established company onsite clinic protocols and to provide oppportunity for ideation on opportunities for improvement.
• Communicate changes, feedback and reminders in person and electronically in a way that supports the team members and their future performance objectives.
• Lead monthly/quarterly meetings for Onsite Clinic team (via zoom)
• Review documented site visits and competency assessments, working with the Clinic Staff Managers to address performance issues and reward and highlight strong performance.
• Assist Operations Planning Team with short notice schedule changes.
• Perform in Team Lead role, as needed to support the business and to stay up to speed on (no less than once a month)
• Participate as a leader and/or facilitator in Health Technician and Team Lead training classes.
• Partner closely with HR and VP of Clinical Services to ensure consistent and equitable policy enforcement and program/process adherence.
• Ensure team delivers corrective action and provides performance improvement plans in a timely manner.
• Oversee payroll approvals and personnel paperwork is completed in a timely manner, as needed.
• Interview Health Technician & Team Lead candidates; make hiring recommendations, as needed.
• Ensure team is exceeding performance standards in the Clinic Staff Manager, Team Lead and Health Technician roles, leading by example.
• Possess and demonstrate exceptional organizational, interpersonal, communication (written and verbal) and leadership skills.

• Natural ability to see from different perspectives and balance the business and people side of the situation.
• 5+ years of experience leading wellness clinics or similar events/programs and teams.
• 3+ years of experience managing a remote workforce in healthcare, highly preferred.
• Experience leading classroom style training programs, highly preferred.
• Demonstrated experience developing others (individual contributors and people leaders) and providing corrective feedback; strong conflict resolution skills.
• Independently motivated and disciplined.
• Superior organizational skills.
• Excellent verbal and written communication skills.
• Strong problem-solving capability.
• Naturally approachable and level-headed in stressful situations.
• Proficiency in MS Office Products (Word, Excel and Outlook) as well as CRM systems (such as Salesforce), etc.
• Ability to work with confidential information with the utmost discretion.

Additional Requirements:

• Must be available to travel at least 50% of the time.  Many of the travel obligations will require back to back overnight stays.
• In order to administer clinics, handle day-to-day work tasks and lead training sessions, you will be asked to lift, twist, stand, sit, bend, squat, and reach for 8+ hours consistently throughout the day.
• Ability to lift, push and pull up to 40 pounds regularly to assist with set-up and take down of clinic as well as refreshing supplies and maintaining technology connectivity throughout the day.
• Requires reliable transportation for local clinics (those within a 100-mile radius of the Catapult Health office) and a clean driving record to operate our fleet vehicles and be eligible to rent a car on our corporate programs.
• Must be 21 years of age or older, to be able to be assigned a rental car under our company program. Also, must be eligible to rent a car through all major care rental agencies.
• Requires a valid driver’s license at all times.
• Must have current and continued vehicle insurance at or above the level required for state in which the team member is licensed.

Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

• Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
• Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
• Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
• Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
• Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
• Competitive compensation with annual merit increases
• Medical, Dental, and Vision plan(s) available through BCBS (premiums shared between team member and Catapult Health with a substantial portion of coverage paid by Catapult Health)
• HSA and Dependent Care FSA accounts
• Short-Term Disability and Basic Life Insurance (premiums employer paid)
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• Voluntary Long-Term Disability and Supplemental Life Insurance programs
• PTO, holidays, and floating holidays (including a Celebrate You Day!) to support each team member’s diverse needs and interests.
• 401(k) match
• Pet insurance

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Catapult Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations, absent undue hardship. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR team at: hr@catapulthealth.com or 214-785-2200 (dial 5 for Human Resources).