Director of Operations

Title: Director of Operations

Location: Dallas, TX 

The Director of Operations oversees the day-to-day management of Catapult Health’s business operations for our supply chain, scheduling and travel initiatives for the company. The role is a player-coach and requires making operational decisions, setting strategic goals, supervising the team, and being available to provide hands-on support when needed, to support the team. As the Director of Operations, you will wear multiple hats. This role oversees all aspects of the supply chain process, from procurement and inventory management to distribution and warehouse operations. Additionally, this role manages our Operations Planning team responsible for scheduling our field and clinical PRN team members, and the travel required for clinics.

The position requires flexibility to work from multiple locations in the DFW area (currently three days in our warehouse location and two days in our office).

Supply Chain

• Oversee warehouse operations including regular maintenance and facilities management in the supply chain office and other locations where team members pick up and drop off equipment, setting daily and weekly priorities for the team.
• Lead, mentor, and train a team of Supply Chain Specialists, ensuring an efficient, positive, and productive work environment, optimizing the team schedule, based on business needs.
• Document processes and create written Standard Operating Procedures, where they do not exist and/or need to be updated.  
• Creation and oversight of Pick Pack worksheet (or alternative) for the supply chain team in addition to creation and distribution of information ensuring our Team Lead’s have visibility to the equipment and supplies they need for their clinics.
• Monitor and ensure optimal working order for all equipment used for clinics. Develop quality control process and management for all outbound equipment.\
• Develop and manage equipment rotation program to ensure all equipment is used regularly.
• Responsible for managing and assigning supply chain and logistical escalation issues and tasks and following through to resolution.
• Purchase raw materials and supplies from Catapult’s vendors.
• Oversee the management and distribution of equipment inventory used for onsite clinics as well as month end inventory counts.
• Manage and monitor compliance related to all equipment and supplies, including but not limited to: cold-chain and dry good storage protocols, unique and standard state disc/test and supply requirements, equipment control protocols, etc.
• Evaluate optimal solutions for shipments with cold-chain requirements to ensure timely delivery.
• Research, evaluate and make recommendations for equipment and supply purchases and updates, working with senior leadership to gain approval from the Medical Advisory Board, as needed before deploying in the field.
• Ensure company vans receive regular vehicle maintenance and coordinate repairs, as required, with vendors to maintain a safe and well-maintained fleet of vehicles.
• Attend daily Exceptions Meeting.
• Optimize and oversee shipment returns processing to evaluate spend, taking into consideration the total spend (replacement cost and resource time required to track, quantify and restock).
• Maintain strong relationships with vendors and suppliers, ensure the quality of incoming equipment and supplies, and coordinate with vendors/suppliers on quality issues.
• Utilize and update data stored in CRM tool (currently Salesforce), to plan for clinic and team member needs.
• Local and national travel, as needed.
• Provide subject matter expertise for OSHA and other related safety and compliance requirements.

Operations Planning (Scheduling and Travel)

• In partnership with the Operations Planning Supervisor, create written Standard Operating Procedures to support best practices.
• Optimize gross margin, where possible, while balancing the travel experience and company spend.
• Negotiate with vendors, travel agencies, and service providers to secure the best rates and services.
• Monitor overall travel budgets, expense reports, and ensure compliance with company travel policies.
• Anticipate and proactively resolve scheduling conflicts, last-minute changes, and travel disruptions.

General

• Availability to answer escalation questions or concerns before, during and after work hours, including weekends and holidays, as needed. Participate in coverage for after-hours and weekend emergencies.
• Willingness to manage and perform other duties, as required, in support of Catapult Health’s current and future business requirements.

Essential Knowledge Skills and Competencies:

• Bachelor’s degree in Business Administration, Supply Chain/Logistics, or equivalent experience.
• 8+ years’ experience in supply chain, warehouse, logistic or other industry related field
• 3+ years’ experience managing a supply chain, logistics or workforce planning team.
• Promotions within an organization to show progression related to level of responsibility and leadership.
• Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges
• For insurability and out of the area travel reasons, must possess a valid state driver’s license, have and maintain a clear driving history, and be at least 21 years of age (due to driving company vans or traveling with company equipment in personal vehicles).
• Strong skill set in identifying and implementing operational efficiencies.
• Ability to gather data from multiple sources and analyze effectively to support projections for planning, allocation, delivery and operational processes.
• Proficiency in MS Office, specifically Microsoft Excel.
• Experience working in CRM systems such as Salesforce.
• Exhibit strong leadership, interpersonal, and communication skills.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Approachable and level-headed in stressful situations.
• Open to change and effectively adjust to new circumstances and changing priorities.
• Ability to create and foster a team-oriented environment.
• Detailed oriented with excellent follow-up practices.
• Exceptional record keeping and organizational skills.

Physical Requirements:

• Exerting 30-60 pounds of force occasionally, and/or 50 pounds of force frequently, and/or greater than negligible up to 30 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Regularly required to speak, listen, type, stand, walk, and si

Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

• Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
• Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
• Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
• Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
• Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
• Competitive compensation with annual merit increases
• Medical, Dental, and Vision plan(s) available through BCBS (premiums shared between team member and Catapult Health with a substantial portion of coverage paid by Catapult Health)
• HSA and Dependent Care FSA accounts
• Short-Term Disability and Basic Life Insurance (premiums employer paid)
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• Voluntary Long-Term Disability and Supplemental Life Insurance programs
• PTO, holidays, and floating holidays (including a Celebrate You Day!) to support each team member’s diverse needs and interests.
• 401(k) match
• Pet insurance
• Book Club
• Birthday and Work Anniversary celebrations
• Team Building Activities

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Catapult Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations, absent undue hardship. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our HR team at: hr@catapulthealth.com or 214-785-2200 (dial 5 for Human Resources).