Customer Care Specialist (Part Time)

Title: Customer Care and Operations Support Specialist

Location: Dallas, TX office onsite all shifts

Part-Time: 2 shifts available; we are seeking 2 different people for these roles

• Sunday 8am - 3pm; Monday - Tuesday 3pm - 9pm and Every other Wednesday 3pm - 9pm
• Saturday 8am - 3pm; Every other Wednesday 3pm - 9pm; Thursday and Friday 3pm, - 9pm

Catapult Health (Addison area) is in the business of empowering individuals to improve their health.  We do this through next generation preventive health checkups. Everyone on our team plays a critical part in delivering upon our mission. To be specific, our Customer Care and Operations Support Specialists resolve patient inquiries through email, text and phone calls and perform high volume data entry of health information. In addition, they support our teams onsite and in the office to facilitate patient's vritual and onsite appointment experiences.

Additional Requirements:

Must be at least 18 years of age or over.

Position hours are shared above.

• Embrace and share our customer centric mindset through daily interactions with our team members and patients.
• Respond to patient inquiries daily via phone, email and text, as assigned.
• Track all activity in our tool, Zendesk.
• Perform significant and accurate data entry, as needed.
• Ensure accuracy and completion of patient data.
• Communicate with patients and internal team members verbally and electronically in a professional and supportive manner.
• Protect patient privacy rights and maintain confidentiality of PHI in accordance to policy and procedure and HIPPA requirements.
• As a rapidly growing organization, job responsibilities may be altered from time to time.

• Exceptional written and verbal grammar and communication skills.
• Experience handling confidential information and tasks with the utmost care and discretion.
• Extraordinarily responsible and dependable.
• Minimum of High School Diploma or equivalent required.
• Bilingual English/Spanish a plus
• Strong sense of urgency / drive to be resourceful and excel.
• Exceptional organizational skills with an acute attention to detail.
• An agile, self-starter mentality and the capacity to work in a faced paced, transforming environment.
• Strong proficiency working with technology systems, including working knowledge of MS Word, Excel and Outlook.
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Catapult Health’s Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

• Do What’s Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
• Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
• Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
• Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
• Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

• Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health!
• Competitive compensation with annual merit increases
• Employee Assistance and Engagement Platform available to team members and their immediate household family members!
• 401(k) match
• Pet insurance

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..